Remote Customer Service Representatives
C&S has immediate openings for full-time Remote Customer Service Representatives in Jefferson City.
Salary/hours for Customer Service Representatives: $15.00/hr.; Monday-Friday (7am-4pm or 9:30am-6pm); must be able to work either shift
Customer Service Representatives responsibilities:
- respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
- record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
- follow standard operating procedures to ensure consistency and accuracy
- address customers inquiries and resolve problems to ensure that appropriate changes are made; refer unresolved customer grievances to designated departments for further investigation; communicate with supervisor regarding any potential needs or concerns
- perform data entry accurately
- perform other duties as assigned by management
Requirements for Customer Service Representatives:
- HS Diploma/GED required
- must have excellent organizational, written and verbal communication skills
- must have the ability to perform comfortably in a fast-paced, deadline-oriented work environment, ability to work as a team member, as well as independently, ability to maintain confidentiality and security of all information
Apply now and/or contact C&S at (573) 635-9295.